Frequently asked questions

General

What is Tapao?


Tapao is a free online Store and application that is directly connected to WhatsApp. You can create your own Store and can start promoting your Store by distributing your Store link on various social media platforms. For more information, please visit https://www.indonesia.tapao.us/tutorial




How Can I Login To My Tapao Store?


To log back in, open the “Tapao for Merchant” app, then enter the email and password that you used when you first registered your store.




How Do I View My Store?


To view your Store, you can go to the “Store” tab then click “View my Store”. For more information, please visit https://www.indonesia.tapao.us/cara-melihat-toko-anda




How Do I Change Languages?


To change languages, you can go to the “Account” tab and then click “App Settings”. On the “Preferred language” drop bar click “Indonesian “ and then click “Save”. For more information, please visit https://www.indonesia.tapao.us/cara-mengganti-bahasa




How Can I Set My Store Location and Category?


To add your Store location, you can click the “Store” tab and then click “Marketing”. On the “Target Location” field, enter your desired location, and then click “Save”. For more information, please visit https://www.indonesia.tapao.us/cara-mengatur-lokasi




Is Tapao Available on Apple App Store?


Currently, “Tapao for Merchant” is available on Google Play Store. iOS/Apple users can access their Tapao Store on tapao.us/myshop




Why Should I Use Tapao?


Tapao offers you the ease and flexibility to do business online and leave everything else to us! Build your Store and Start Selling with a few clicks! We help you to market your shop and products by providing promotional tools like Poster Sharing https://www.indonesia.tapao.us/poster. Also, buyers and merchants can have a safe shopping experience by using TapaoPay. For more information, please visit https://www.indonesia.tapao.us/cara-kerja




How Do I Reset My Password?


To reset your password, you can click the "Account" tab and then click "Account Settings". There, you can click "Change password" and enter your new password. Retype your new password in "Confirm new password". For more information, please visit https://www.indonesia.tapao.us/cara-reset-password




Can I Use Two Different Tapao Accounts with the Same Number?


Yes you can. You need two different email addresses to use two different Tapao accounts. Please visit https://www.indonesia.tapao.us/cara-buat-toko-lagi for more information





Uploading Products and Images

What is an Example of a Good Tapao Store?


A good Tapao Store has a Store name, profile photo, description, categories, high quality (recommended resolution of 1080 x 1080 pixels), clear product names, and correct prices. For more information, please visit https://www.indonesia.tapao.us/post/langkah-untuk-meningkat-performa-iklan-anda




Can I Upload More than One Image per Product?


You can go to the "Products" page, then tap on the product you want to add an image to. Next, add the required image and crop it as needed. A maximum of 6 images is allowed. For more information, please visit https://www.indonesia.tapao.us/cara-mengupload-produk




How Do I Bulk Upload My Product Catalog?


At the moment, you can manually enter the products into Tapao one by one. In order to do so, you can visit https://www.indonesia.tapao.us/cara-mengupload-produk




Can I Connect My WhatsApp Catalogue to Tapao?


You can manually enter the WhatsApp catalog product into Tapao. Please visit https://www.indonesia.tapao.us/cara-mengupload-produk to find out more.




Can I Connect My Stores from other Marketplaces to Tapao?


For now, Tapao allows you to connect to WhatsApp. We are in the process of introducing more integrations and exciting features. Please stay tuned!




Can I Connect My Store Domain to Instagram Shopping?


For now, you can connect your Tapao Store to your Facebook Page. Please refer to this tutorial: https://www.youtube.com/watch?v=NCuIgjPS0Ac. We are in the process of adding more integrations and features to Tapao. Please stay tuned.





Order, Payment, and Delivery

How Does Someone Order Products from a Tapao Store?


To order, buyers will visit your Store link and click on their desired product. The buyers will then click “Add to Cart” and will be given the choice to “View My Cart” or “Continue Shopping”. By choosing “View My Cart”, buyers can input their WhatsApp number, name, address and include a message to the seller, before clicking “Submit Your Order”. For more information, please visit https://www.indonesia.tapao.us/cara-belanja-di-tapao




How Can I See Who Added to Cart?


You only see if someone has added to cart if they have already put their WhatsApp number and name, and they have clicked “Submit Your Order”. You can follow up on them if you open the “Order” menu. For more information, please visit https://www.indonesia.tapao.us/melihat-pesanan




How Can I Process Payment of Products?


For safe and convenient payment, you can process payment with the buyer using TapaoPay. TapaoPay is a payment function on Tapao where the merchants can collect payments from the buyers. TapaoPay works with the popular payment methods in Indonesia. By using TapaoPay, the merchants can manage the process of selling and payment collections all on Tapao. For more information, please visit https://www.indonesia.tapao.us/how-to-process-payments-using-tapaopay.




How Can I Process Delivery of Products?


We encourage all merchants to use TapaoyPay to get a safe and convenient transaction experience with buyers on Tapao. For delivery, please manually set the delivery cost in TapaoPay. For more information, please visit https://www.indonesia.tapao.us/how-to-process-payments-using-tapaopay.




How Can I Process Cash On Delivery (COD) Payments?


For now, you can process payment with the buyer using TapaoPay. We are in the process of introducing more integrations and exciting features. Please stay tuned!




How Can I Withdraw Money from TapaoPay?


To withdraw money, click the “Orders” tab, and then click “Withdraw”. You will then be instructed on the withdrawal process. For more information, please visit https://www.indonesia.tapao.us/how-to-withdraw-money-from-tapaopay




Where Can I Find the Secret Password to Withdraw from TapaoPay?


The Secret Password will be sent to your email address. You can then copy and paste it to the “Secret Password'' field. Please ensure that the email address you are using for Tapao is correct, so that the Secret Password can be delivered successfully. For more information, please visit https://www.indonesia.tapao.us/how-to-withdraw-money-from-tapaopay




Where Should I Go If I Got Scammed?


If you use TapaoPay as a payment method, you can click the “I have an issue with my order” button to solve the problem with the merchants first. If the problem is not solved yet, you can contact our official support number on WhatsApp here wa.me/+6283819037521





Promote My Tapao Store

How Does My Tapao Store Get Promoted By Instant Social Ads?


Once you set up your unique store, Tapao AI-based marketing will get into action and your store will be advertised on Facebook and Instagram all the way through closing your sales. And all of these at NO COST to you! What can I do to get this feature from Tapao? Customize your Tapao store: Make it attractive by adding a profile photo, including a store description, and use Store Templates. Set target location: Make sure you already set the target location of the ads. Upload a variety of good products: Not just 1 or 2 products, but ideally more than 5. Please make sure that the products being uploaded comply with Facebook’s policy https://www.facebook.com/policies/ads/ Include competitive pricing: Price products correctly to be appealing to buyers. Ensure good credibility by processing payments with TapaoPay: Good reputation goes a long way, so use TapaoPay to process payments in a safe and convenient way. For more information, please visit https://www.indonesia.tapao.us/how-to-process-payments-using-tapaopay




How Do I Promote My Tapao Store Link on WhatsApp, Facebook, and Instagram?


You can share your Tapao Store link on social media like Instagram, Facebook, and Twitter. You can also put a link in your bio so customers can easily find it. For more information, please visit https://www.indonesia.tapao.us/cara-membagikan-link-toko




How Do I Share My Tapao Store Poster?


To share your Store poster, go to the “Store” tab and then click “Share Store Poster”. Choose from several designs that have been automatically created especially for your Store, then click "Edit & Share". For more information, please visit https://www.indonesia.tapao.us/cara-membagikan-poster-toko




What is Tapao Turbo Boost (TTB)?


With Tapao re-launch on 7 July 2021 we have incorporated booster basics into our platform at no cost to you to help drive traffic/potential buyers to your store. But if you like to further boost your store on Tapao to get even more views and buyers then Tapao Turbo Boost (TTB) is for you. TTB will help you get 500 visitors and 700,000 views on Facebook and Instagram for 30 days! To celebrate our re-launch we are offering TTB at introductory price of Rp 500,000! This is more than 30% off normal price of Rp 750,000. Check it out here https://www.indonesia.tapao.us/promosi